Mendeley
TY  _  JOUR
ID  -  13950526114803137
TI  -  Strategic analysis of citizen satisfaction with service quality of Shiraz҆ urban parks by using multi criteria satisfaction analysis
JO  -  Modiriat-e- farda
JA  -  ES
LA  -  fa
SN  -  2228-6047
AU  -   
AU  -   
AU  -   
AU  -   
AD  -  دانشگاه شیراز
AD  -  دانشگاه علم و صنعت
AD  -  دانشگاه علم و صنعت
AD  -  تربیت مدرس
Y1  -  2017
PY  -  2017
VL  -  49
IS  -  
SP  -  205
EP  -  214
KW  -  : Urban park
Measuring satisfaction
KW  -   Multi Criteria Satisfaction Analysis
Service quality
 Citizen Satisfaction
DO  -  
N2  -  The purpose of this research is to use of multi criteria satisfaction method for segment analysis citizen satisfaction with service quality of urban parks of Shiraz. The statistical population consists of all citizens that visiting urban parks of Shiraz and sample size is 384. Method of sampling is stratified random sampling method. The researcher-made questionnaire was used to measure the variables of study. The reliability of the questionnaire was determined using Cronbach’s alpha test (α=0.91).   The face validity and factor analysis was considered as validity of research. The result showed that dimension of citizen satisfaction with service quality of Shiraz҆ urban parks are Aesthetic and visual aspects, Park amenities, facilities and services, Physical health and safety of park, Social and psychological safety and Dynamic management of the park. Also the most satisfaction level in related to Jannat park and the least satisfaction level in related to Koohpayeh. In other hand, action diagrams indicated municipal of Shiraz almost in all of satisfaction criteria has low performance those requiring immediate improvement efforts for removing these weak points. 
UR  - rimag.ir/en/Article/24503
L1  - rimag.ir/en/Article/Download/24503
ER  -  
