Mendeley
TY  _  JOUR
ID  -  139510059804289
TI  -  Operational agility impact on organizational performance in service organizations (Iranian banks for instance)
JO  -  Modiriat-e- farda
JA  -  ES
LA  -  fa
SN  -  2228-6047
AU  -  ارجلو مهدی
AU  -   feizi Kamran
AU  -  kazazi abolfazl
AU  -  Taghavifard Mohammad Taghi 
AD  -  
AD  -  Allameh Tabataba’i University, Tehran, Iran
AD  -  دانشگاه علامه طباطبایی
AD  -  Allameh Tabataba’i University
Y1  -  2017
PY  -  2017
VL  -  50
IS  -  
SP  -  1
EP  -  10
KW  -  operational agility
service industry
agility dimensions
agility providers 
DO  -  
N2  -  In recent years the concept of agility has been considered in many academic research that shows the importance of this concept in the current business world and is due to the emergence of powerful competitors, rapid technological change, changing expectations of customers, new social patterns and etc . ability of an   service organization in monitoring   and exploiting opportunities in the service sector while has many similarities with manufacturing sector ,but requaiers special finesse and   this study, developing  concept of agility to service sector want to test its effect on bank performance.The study population consisted of all 30 banks are active in Iran with at least five years experience in the industry .Due to the exploratory nature of this research, after reviewing the literature in the field of agility, providers and dimensions of service organizations operational   agility and operational agility via interview with Bank experts identified and to measure its  impact on organizational performance   PLS-SEM was used  .The findings show, operational agility has significant positive impact on organizational performance. Also among the factors affecting organizational performance by mediating variable operational agility, human resources, has the greatest impact.
UR  - rimag.ir/en/Article/24690
L1  - rimag.ir/en/Article/Download/24690
ER  -  
