List of Articles Competency competency profile qualitative methodEntekhab service industrial groupcompetency model Open Access Article Abstract Page Full-Text 1 - DESIGNING a PROFILE of HUMAN CAPITAL COMPETENCY (CASE STUDY: TECNICIANS and CALL CENTERS STAFFS of ENTEKHAB SERVICE INDUSTRIAL GROUP). Ali Kafami Ladani nahid Amrolahi Biuki Mohammad Shaker Ardakani Mehdi Golverdi