List of Articles customer loyalty Open Access Article Abstract Page Full-Text 1 - A model for improving banking services using customer knowledge management and mobile banking and examining its impact on customer loyalty in Bank Mellat narges rezaei Mohammad rezaei Open Access Article Abstract Page Full-Text 2 - Investigating the effect of Electronic Customer Relation Management (E-CRM) on organizational innovation in government service organizations (Case study: Semnan government counter offices) Atefeh Falllah Seyed Mohammad Hassan Hosseini Mohsen Lotfi Open Access Article Abstract Page Full-Text 3 - Investigating the Influence of Human Resources Management Activities on Customer Loyalty in the Hoteling Industry Using a Multilevel Approach zahra Nikkhah-Farkhani Mohammad shaykhzade 10.52547/journalitor.36121.11.21.1 Open Access Article Abstract Page Full-Text 4 - Investigating the Relationship between Service Quality and Customer's Satisfaction, Loyalty, and Trust: A Case Study of Tehran's Enghelab and Laleh Hotels jafar bahari Shahla Bahari 10.52547/journalitor.36165.9.18.0 Open Access Article Abstract Page Full-Text 5 - Effect of waiting time satisfaction and use of self-service technology on the sustainability of customer loyalty mohammad mahdi davali Shoorangiz Rezaei